Privacy and care terms

Your information

The clinic uses your name, phone number, date of birth and language to create your account, arrange appointments and provide care. Your appointment reason, doctor’s advice, records, payment status and consent history are used for your care and its administration.

You can browse doctor information and call the clinic without creating an account. We do not require an email address for patient registration. This website does not load advertising or optional analytics.

Authorised treating doctors and clinic personnel can access the information needed for their role. Payments are processed by Razorpay. WhatsApp authentication codes are delivered by Meta; video consultations use Daily when configured. Those providers process the information required for their service. The clinic must confirm its provider agreements, hosting locations and retention policy before opening online care.

We use necessary session cookies to sign you in and remember your language. Clinical information is not stored in browser localStorage. Do not share your verification code, and sign out on a shared phone.

Requests and concerns

In My care, you can request access, correction, erasure or raise a grievance. You can also contact the clinic using the published contact details. The clinic reviews requests and explains any records it must retain for clinical or legal reasons. Deleting advice from the patient view does not automatically erase the clinic’s retained medical record or audit history.

Privacy contact: Contact the clinic.

Video consent

Video consultation has limitations: the doctor may recommend examination in person. It is not an emergency service. Booking a video visit requires your explicit consent, which is recorded with the notice version and time. Video recording is disabled in this integration. You may decline video care and contact the clinic about an in-person visit.

Appointments, payment and cancellation

A request is confirmed only when the doctor accepts it. Video payment opens after confirmation; a screenshot or a typed transaction number is not proof of verified payment. Your visit shows the current payment status. Cancellation of an eligible paid appointment starts a refund through the payment provider. Processing time depends on the provider and your bank; failed refunds require clinic follow-up.

If the doctor cannot complete the consultation, contact the clinic to arrange alternative care or a refund. No outcome or treatment result is guaranteed.

Children and guardians

Online self-registration is for adults. For patients under 18, contact the clinic to arrange guardian-assisted consent and care.